Evaluating Social Media Customer Service

The ways in which organizations use social media to feed their audience is not much different than the varied ways in which zookeepers feed the animals in their care. In the petting zoo, the hens are looking for whatever food they can get. At the other end of the spectrum, feeding the lions takes a specific set of rules, to keep everyone safe and happy with the care provided. Smaller organizations are closer to their audiences, and stricter guidelines, much like feeding a lion, need to be in place to protect the organization and the audience.… Read the rest

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Evaluating Social Media Customer Service

The ways in which organizations use social media to feed their audience is not much different than the varied ways in which zookeepers feed the animals in their care. In the petting zoo, the hens are looking for whatever food they can get. At the other end of the spectrum, feeding the lions takes a specific set of rules, to keep everyone safe and happy with the care provided.

Smaller organizations are closer to their audiences, and stricter guidelines, much like feeding a lion, need to be in place to protect the organization and the audience.… Read the rest

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The strangeness of trying to give something away

As it turns out, I’m an artist. An artist that has, luckily, convinced others that he can do art. Thus, I produce covers, interior illustrations, and whatever else folks need. I’ve mentioned it before, and I’m not done beating it into the ground just yet, but it can be an up and down game. One that’s filled with happiness, regret, satisfaction, depression, and quite a lot of other feelings.

Having done this since the late 90’s (published, at least), I can see the trends of my career so far. They are, to say the least, very loopy.… Read the rest

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The Tools and Materials I Use, Part 1: Stock, ink, pencils

Whenever I’m on Twitter (and, to a lesser extent, Facebook and Google +), there always seems to be these great discussions about the type of materials and tools that artists use in their art. Often there are similarities, and quite often too there are new and cool things that I hadn’t heard of before.

I thought it would be a good idea to share what I use to create art, at least traditional art. My digital art is easy enough to explain, it’s Photoshop and a Wacom tablet. But with traditional media, there are so many different combinations and so many different things to try that it’s great to experiment with them all.… Read the rest

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To be [social] or not to be [social]

I originally wrote this article for my Apex Magazine slot this month, but in the long run I decided to go a different way with it. I thought this one ended up a little more about creators than about the things the Apex might need, so I wrote a different one.

That said, I think this one says some good things as well, so I’m posting here on my own site for you fine folks to check out.

Also, just for the record, Apex is a wonderful publisher, and please go check out their books and other publications.… Read the rest

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Rabbitfield

Updates and a new gallery

Now that the visitors are all gone, I’m getting back on track with things. There have been a few developments, and there are a couple of reminders here, so let’s get going.

  1. My art is featured in an actual, physical gallery locally now. The On Display Gallery in Fort Collins, Colorado, has a number of my pieces. If you are in the area, come take a look. The gallery is located at 324 Walnut St., in Old Town Fort Collins near Halley’s Comics (the great comic shop I get my stuff at).
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